| ISO 9000 |
| Internal Auditing |
| SPC |
| Integrated Management Systems |
| Six Sigma |
| Root Cause Analysis/Problem Solving |
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 The basic premise of any quality management system is to understand and meet the specific requirements of the customer. Omni Tech offers training and consultation in "Ensuring and Measuring Customer Satisfaction" to help organizations create and measure a customer-centered culture. Defining customer standards is not sufficient in creating loyal customers. Organizations must also obtain measurable feedback from the customer to understand the degree to which the quality management system has been effectively implemented. Omni Tech provides training and consultation to identify specific techniques your organization can use to measure customer satisfaction and respond to issues raised in the feedback. Why Ensure and Measure Customer Satisfaction?  To
view your product or service through the eyes of your customerTo
create a customer focus throughout your organizationTo
understand the customer's perception of your organization's ability to meet their requirements To
prioritize quality improvement efforts to maximize customer satisfactionTo
measure your success in improving customer satisfaction through your quality improvement processes To
comply with the new requirements of ISO 9001:2000Omni Tech's Training and Consulting Services
on Customer Satisfaction Training Courses Omni Tech offers a two-day seminar including modules on defining customer needs and expectations, establishing a customer service culture, and measuring the customer's perception of your ability to meet their requirements. Participants will walk away with specific tools to implement a customer satisfaction process. Consulting Services
Omni Tech's quality management professionals can partner with you to develop and implement critical processes for ensuring and measuring customer satisfaction: Develop
a specific plan to create a customer focus in your organizationAssist
in developing customized customer satisfaction surveys to evaluate your customers' perception of your ability to meet their requirements Process
and analyze customer satisfaction data Assist
your organization in responding to feedback received from the customer
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