Omni Tech International, Ltd.

ISO 14001	TSCA
Internal Auditing	Communications Planning
Environmental Compliance Audit	Fate Assesments
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HAZMAT	Emergency Planning (EPCRA 313)
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Safety & Health Program Development	Seminars

Ensuring and Measuring Customer Satisfaction - 2 Days
Customer satisfaction is the cornerstone of many quality and business management systems. This 2-day seminar was designed to provide participants with the knowledge and tools to effectively create a customer centered culture, define and implement measurable customer service standards, and design and implement customer feedback systems and surveys to track and analyze customer satisfaction data.

What you will learn:

How to create a customer-centered culture

How to ensure compliance with the ISO 9001:2000 standard

How to define and set customer service standards

How to handle customer conflict

How to design customer satisfaction surveys and other customer feedback
systems (e.g. focus groups, interviews, etc.)

How to measure and analyze customer feedback

How to report and trend qualitative and quantitative customer feedback

How to communicate data back to the organization

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